1. General Information

• NP Holistic Performance (“we,” “our,” “us”) operates www.nickpluenneke.com and associated online services.

• All products, both physical and digital, are provided for personal use only.

• We reserve the right to update these Terms & Conditions at any time without prior notice. The most current version will always be posted on the website.

2. Products and Digital Programs

• Physical Products: Include apparel, supplements, and related merchandise sold in the NP Store.

• Digital Programs: Includes downloadable training programs, memberships, or guides (e.g., 28-Day Full Body Beginner Lean Program).

• Product descriptions, images, and specifications are provided for informational purposes only. We strive for accuracy but do not guarantee that all information is error-free.

• All digital programs are non-refundable once downloaded, except in cases of technical issues or errors.

3. Orders and Payments

• All purchases require a valid payment method at checkout.

• Prices are listed in USD unless otherwise specified and are subject to change without notice.

• Orders are processed after payment confirmation.

• We reserve the right to cancel or refuse any order if fraud, technical issues, or policy violations are suspected.

4. Shipping and Delivery

• Physical products are shipped via standard carriers. Estimated delivery times are provided at checkout but are not guaranteed.

• Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages due to incorrect addresses.

• For international shipping, customs, duties, and taxes may apply and are the responsibility of the customer.

5. Returns & Exchanges

• Returns for Store Credit:

  • Accepted within 14 days of delivery for store credit.

  • Items must be unworn, unwashed, and in original condition with tags attached.

• Final Sale Items:

  • For hygiene reasons, items such as socks, masks, underwear, and any other designated personal items are final sale and cannot be returned.

• Shipping Costs:

  • Customers are responsible for return shipping. Using a trackable service is recommended.

• Damaged or Defective Items:

  • Email [Your Email] within 48 hours of delivery with a photo of the item. We will issue a replacement at no cost.

• Exchanges:

  • Processed as a return for store credit. Once received, customers may reorder the desired item.

6. Digital Program Use

• Digital downloads (e.g., training programs, membership content) are for personal, non-commercial use only.

• Redistribution, resale, or sharing of digital content is strictly prohibited.

• Technical issues or download failures should be reported to [Your Email], and we will provide assistance.

7. Intellectual Property

• All content on www.nickpluenneke.com, including text, images, logos, programs, and graphics, is owned by NP Holistic Performance or used under license.

• Unauthorized use, reproduction, or distribution of content is prohibited.

8. Privacy & Data

• Customer information collected during purchases is subject to our Privacy Policy.

• We respect your privacy and do not sell personal data to third parties.

• Data is used for order processing, program access, and marketing communications with consent.

9. Liability Disclaimer

• NP Holistic Performance does not guarantee specific results from programs, workouts, or nutrition plans. Results vary based on individual effort, consistency, and health conditions.

• By purchasing or using our products, you assume all responsibility for your personal fitness, nutrition, and health decisions.

• We are not liable for any injuries, health issues, or damages resulting from use of products or digital programs.

10. Governing Law

• These Terms & Conditions are governed by the laws of [Your State/Country].

• Any disputes arising from purchases or use of the store shall be resolved in the appropriate legal jurisdiction.

11. Contact Information

For questions, support, or concerns regarding orders, returns, or digital programs:
Email: contact@nickpluenneke.com
Website: www.nickpluenneke.com